Frequently Asked Questions (FAQs)

What is MyPrepaidCard?

Ans: MyPrepaidBalance is a gift card that carries loaded money. Whenever you use this card for a purchase or other transactions the amount in your card is varied accordingly.

Can everyone use this card?

Ans: Yes everyone can use this card securely.

Where can I not use this card?

Ans: This card is not usable overseas. Also, you cannot use it for mail or telephone orders.

Is there any age restriction to purchase a Gift Card?

Ans: You should be 13 years or older to use this card.

What does the word “debit” mean?

Ans: It is just a normal protocol introduced in January 2004. No matter the card is labeled debit, you ought to select “Credit” and then make transactions using that card.

Is this card usable overseas?

Ans: No you can not use this card overseas. It is usable only in the United States.

My card is stolen. What should I do?

Ans: First of all, stop panicking. If it is lost or stolen, dial 1-866-496-6183. A live agent will come to your place to replace your card. Kindly, keep in mind that a nominal fee of $5 is to be paid to replace a card. It will take around 10 days to replace your card. You should be a registered user at If you are not a registered user, your card cannot be replaced.