Contact Us

Need help? MyPrepaidBalance is here for you. Our customer service is available from 08:00 AM to 17:00 PM CST. All voice messages will receive a response the next business day.


If you need help with checking/savings accounts, Internet banking, banking/agribusiness, mortgage / personal loans or other traditional banking transactions, call 1.866.559.537 or send an email at [email protected].


MetaBank offers prepaid cards and accounts for different partners. For fast service, see the Customer Service number on the back of your card. If your card is missing, contact MetaBank at 1.866.550.6382 or send an email to [email protected] to contact the appropriate service team.